Custom Domain A Record Migration

We’ve recently made some improvements to custom domains on Bandcamp: we've added HTTPS support for all custom domains, and begun moving our hosting to a new infrastructure. These changes will help us to ensure the reliability and security of your custom domain, both now and into the future. It will also immediately reduce page load times on custom domains, particularly for visitors outside the United States.

Moving to new infrastructure means moving to a new IP address. We are able to update some custom domains automatically, but others will need to be manually changed.

If you've received an email with a link to this page or you see a banner when you log in, your custom domain is affected. As of February 19, 2019, your custom domain is offline, and any visitors who access it will see an error page.

How do I update my DNS records?

  1. Log into your domain registrar’s website.
  2. Select the domain you want to modify.
  3. Find the section for managing DNS entries. The name of this section varies, but is usually something like "DNS Configuration," "DNS Records", "Advanced DNS," "Total DNS", "Host records," or similar.
  4. Find the specific DNS A record for your custom domain. The A record might be listed using the @ character.
  5. Edit that record, and change the IP address to: 35.241.62.186
  6. If you followed Bandcamp's recommendations when setting up your custom domain, you might also have a "www" DNS record that points to Bandcamp (e.g. www.myawesomeband.com). If you do have a "www" record, confirm that it's configured as a DNS CNAME record that points to dom.bandcamp.com — if it is, you don't have to change it. However, if it's configured as an A record that points to 75.126.76.138, then you'll have to repeat the steps above to update it as well (or, better yet, re-configure it as a CNAME, pointing to dom.bandcamp.com using the instructions here).
  7. Save your changes.
  8. Wait 48-72 hours for Bandcamp to detect the changes. Once we do, we'll remove the banner from your Bandcamp page.

Is my custom domain affected?

Whether or not your custom domain is affected depends on the type of DNS record it uses. If it uses a DNS A record that points to the IP address 75.126.76.138, then it is affected. If it uses a CNAME record, or an A record that points to our new IP address, 35.241.62.186, then your custom domain is unaffected.

It looks like you're not logged in at the moment, so we can't tell you for sure if we think your custom domain is affected. Log in using the link at the top of the page, then reload this page and we'll be able to tell you if your domain is affected.

What happens after I’ve updated my DNS records?

Bandcamp checks every custom domain periodically to make sure its DNS records are correct. Once we see that your records have been updated, which could take up to 48-72 hours, we'll automatically remove the banner from your Bandcamp page.

If you've updated your records, but you're still seeing a banner on your Bandcamp page several days after making the change, then something might have gone wrong. Double-check your DNS records, and if you're sure that everything looks good on your end, contact us, and we'll see what we can do to help.

What will happen if I don’t update my DNS records?

If you don't update your DNS records, then any users who access your custom domain will receive an error page. For now, that error page will include a link through to your Bandcamp subdomain, so that your fans can still access your site. In the coming months, this error page too will be taken offline, and any users accessing your custom domain will receive a connection error in their browser.

Will this change affect my site’s search engine ranking?

By now, this change has likely already affected your site's search engine ranking, since we started redirecting users from your custom domain to your Bandcamp subdomain on November 19th, 2018. To help restore your custom domain's ranking, we recommend that you update your DNS records immediately.